Terms & Conditions
The website Fun Malaysia (www.funmalaysia.my) is operated by Longbow Destination Connect Sdn Bhd. Please read these Terms & Conditions accordingly. By booking or purchasing tickets through Fun Malaysia platform, you agree to these Terms & Conditions on behalf of yourself and all persons named in your booking.
1.0 Definitions
- "Agency," "We," "Us," "Our" refers to Fun Malaysia.
- "Service Provider" includes but is not limited to Theme Parks, other related travel or services providers, or Fun Malaysia affiliated partners for which you buy the tickets.
- "Client," "You," "Your" refers to the person(s) making a booking through Fun Malaysia and all persons named in the booking.
2.0 Agency Role and Responsibility
- Fun Malaysia acts as a platform or sales channel for Service Providers to sell their park tickets and does not own, operate, manage, or control them.
- We act as an intermediary, enabling you to book tickets through our website and arranging contracts between you and park operators.
- Your rights and remedies are governed by the terms and conditions of the respective Service Provider. In case of conflict, the Service Provider’s terms prevail.
- We are not responsible for the acts, omissions, negligence, or failures of any Service Provider or third party.
3.0 Booking and Document Accuracy
- You are responsible for reviewing all booking details (e.g., tickets) immediately upon receipt.
- Names, contact details, and emails must be accurate. Notify the Service Provider immediately of any discrepancies.
- You assume responsibility for any costs arising from unreported errors or omissions.
4.0 Pricing, Payments, and Confirmation
- All prices are subject to availability and are not guaranteed until full payment is received.
- A booking is confirmed once Fun Malaysia issues written confirmation and payment is accepted by the merchant’s system (Fiuu Payment Gateway).
- Failure to pay may result in automatic cancellation, denial of service, and forfeiture of any monies paid.
5.0 Travel Documents, Health, and Entry Requirements
Fun Malaysia or the Service Provider shall not be liable for any loss due to failure to present proper travel documents.
6.0 Travel Insurance
- The Agency strongly recommends Clients purchase comprehensive travel insurance.
- By declining travel insurance, you accept full responsibility for any losses from a travel mishap.
7.0 Unforeseen Circumstances
The Service Provider shall not be liable for any claims or damages resulting from events beyond its control, including war, terrorism, civil unrest, labor disputes, epidemics, government restrictions, or extreme weather.
8.0 Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Disputes shall be resolved exclusively in Malaysian courts.
Booking Changes / Refunds
- Tickets are non-refundable and may be subject to Service Provider penalties.
- Changes or cancellations must be submitted directly to the Service Provider in writing.
- Administrative fees may apply and are non-refundable.
- Refunds may take up to 21 working days or more and depend on Service Provider policies.
Contact
Please contact Fun Malaysia’s support team at support@funmalaysia.my for any questions or to report a violation of these Terms & Conditions.
Privacy Policy
1.0 Collection of Personal Data
In the course of doing business, Longbow Destination Connect Sdn. Bhd. collects your personal data ("Personal Data") to facilitate commercial transactions and ensure the proper delivery of all associated notices, services, and products. The relevance of this data is tied directly to our business execution, including client relationship management and internal planning for new products, launches, and joint promotional events with our partners.
Fun Malaysia will collect your personal data directly from you when you interact with the platform, specifically when you visit the Fun Malaysia Platform, create an account, or book/purchase tickets.
2.0 Personal Data
This Personal Data is protected by applicable data protection and privacy laws and typically includes (but is not limited to) your name, contact number, and email address, where permitted by law.
3.0 Purpose of Collection of Personal Data
- We use your data to help you create and maintain your user account on the Fun Malaysia Platform and update your information.
- The delivery of notices, services or products and the marketing of such services or products whether present or future, to you.
- In order for you to enter into the necessary agreement and/or contract to purchase the products and/or services from us.
- The maintenance and upkeep of customer records and development.
- Those purposes specifically provided for in any particular service or product offered by us or our partners.
- Marketing and client profiling activities regarding our latest products and/or services.
- Preparation and execution of all necessary documents and agreements and/or contracts for our products and/or services with you.
- Credit assessments, financial and background investigation as and when deemed necessary.
- For our internal record keeping.
- Prevention of crime (including but not limited to fraud and money-laundering).
- Meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Group.
- Enable us to send you information by e-mail, postal mail, telephone calls, SMS messages or social chat applications about products and services offered by selected third parties that we think may interest you, while maintaining full control over your Personal Data and without disclosing it to third parties without your prior written consent.
- Any subsequent commercial transactions in relation to any products and/or services.
4.0 Source of Personal Data
The Personal Data collected, processed, and used by us is sourced from legitimate and transparent means such as:
- Agreements and Transactions: Documents related to the purchase of our products or services, including sales agreements and contracts.
- Official Submissions: Electronic or printed registration forms submitted for new product launches, showcases, exhibitions, or other promotional events.
- Direct Correspondence: Emails, inquiries, or official Request for Information provided to you by our employees.
- Digital Channels: Any forms you submit through our official website or through websites contracted to operate on our behalf.
- Indirect Collection: Information received via verified personal referrals or from business cards provided to our employees, partners, brokers, or associates.
- Processing Documents: Any statutory forms, returns, or other documents submitted to us for processing.
Your Personal Data will only be acquired directly or through legitimate means; we strictly prohibit the purchase or commercial trading of data from illegal lists or databases.
5.0 Rights of Access and Correction
You have the right to access your Personal Data held in our records and, if necessary, request its correction or update.
- You may request to access and review all of your Personal Data held in our records for verification purposes. If you find the information to be inaccurate, misleading, outdated, or incomplete, you may request its correction.
- All requests for access and correction must be made via email request at our Support Email: support@funmalaysia.my. Your request for correction will be fulfilled upon our validation and verification of the new information you provide.
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Popoland - Admission Ticket
Popoland - Admission Ticket
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At Popoland, we create a special space for kids aged 1 to 11 to explore, play, and have their own adventures. With premium quality play areas, kids can enjoy fun and unforgettable moments and make great memories!
From exciting obstacle courses to interactive play zones, every part of Popoland is designed for joy and discovery. And don’t forget Popo, our friendly mascot, who loves to surprise and play with the kids!
Come join us at Popoland! Popo is waiting for you!
Popoland - Admission Ticket
At Popoland, we create a special space for kids aged 1 to 11 to explore, play, and have their own adventures. With premium quality play areas, kids can enjoy fun and unforgettable moments and make great memories!
From exciting obstacle courses to interactive play zones, every part of Popoland is designed for joy and discovery. And don’t forget Popo, our friendly mascot, who loves to surprise and play with the kids!
Come join us at Popoland! Popo is waiting for you!
Terms & Conditions
I - Dengan membeli dan/atau menggunakan tiket ini untuk memasuki ke Taman ini, anda menerima tanpa syarat untuk terikat kepada kesemua terma dan syarat yang terkandung dalam tiket ini.
The purchase and/or use of a ticket to enter into the Park shall constitute your unconditional acceptance to be bound by all the terms and conditions contained in this ticket.
您的购买及使用这张门票进入公园代表您无条件接受此门票内所有条款的约束。
II - Atas sebab-sebab keselamatan, Pihak Pengurusan berhak untuk mengosongkan Taman dan/atau menafikan akses anda ke mana-mana bahagian Taman ini tanpa sebarang notis terdahulu atau pampasan kepada anda tanpa mengira pemilikan tiket yang sah.
For safety reasons, the management reserves the right to, without any prior notice or compensation to you, totally or partially vacate the park and/or deny access to any part of the park regardless of the possession of a valid ticket.
出于安全考量,管理层保留在没有任何事先通知或赔偿的情况下完全或部分清空公园和/或拒绝进入公园任何部分的权利,而不论您是否持有有效门票。
III - Dengan membeli dan/atau menggunakan tiket ini, anda dengan tanpa syarat memahami bahawa tiket yang dijual tidak boleh dikembalikan dan tidak boleh ditukar tanpa mengira cuaca pada hari tersebut.
By purchasing and/or using this ticket, you unconditionally understand that the ticket sold is non-refundable and cannot be exchanged regardless of the weather of the day.
您的购买及使用这张门票进入公园代表您无条件了解所售门票不可退款或转让,无论当天天气如何。
IV - Dengan memasuki Taman ini, anda akan menanggung apa-apa dan semua risiko, bahaya, kematian, kecederaan diri, kerugian, kerosakan atau liabiliti dan Pihak Pengurusan tidak akan bertanggungjawab terhadap apa-apa kejadian yang berlaku ke atas anda dan/atau barang-barang kepunyaan anda. Lantai Taman mungkin licin disebabkan cuaca atau keadaan lain.
By entering into the Park, you assume any and all risk, danger, death, personal injury, loss, damage or liability whatsoever and the Management shall not be liable nor responsible for any of the event happened on you and/or your belongings. Due to weather or other conditions, the floors of the Park may be slippery.
进入公园后,您承担任何和所有风险、危险、死亡、人身伤害、损失、损坏或责任,管理层对您和/或您的财物所发生的任何事件概不负责。由于天气影响或其他状况,公园的地面可能很滑。
V- Tiket hanya sah untuk kegunaan sekali sahaja (Masuk dan Keluar). Setiap pelawat mesti mempunyai tiket sendiri yang sah dan mesti ditunjukkan semasa masuk dan keluar dari Taman ini. Tiket tidak boleh dikongsi dan/atau dipindahkan kepada mana-mana orang lain. Pelawat yang keluar dari Taman ini perlu membeli tiket baru untuk memasuki semula Taman ini walaupun pada hari yang sama.
Ticket is only valid for one time use (Entry and Exit). Each visitor must have your own valid ticket which must be shown upon entry and exit of the Park. The ticket cannot be shared and/or transferred to any other person. Visitor who exited the Park have to purchase new ticket to re-enter the Part even on the same day.
门票仅供一次性使用(进出公园)。每位游客必须拥有自己的有效门票,必须在进出公园时出示。门票不能共享和/或转让给任何其他人。离开公园的游客必须重新购买新的有效门票才能重新进入公园,即使在同一天。
VI- Tiada pengganti untuk tiket sekiranya tiket hilang, dicuri, musnah dan/atau rosak pada bila-bila masa apabila anda berada di Taman ini, anda mesti membeli tiket baru semasa keluar dari Taman ini.
There will be no replacements for ticket that is lost, stolen, destroyed and/or damages. If ticket is lost during anytime when you are in the Park, you must purchase a new ticket upon exit of the Park.
丢失、被盗、销毁和/或损坏的门票无法替补。如果您在公园内的任何时间丢失了门票,您必须在离开公园时购买新门票。
VII - Barangan yang dilarang: makanan atau minuman luar, haiwan peliharaan, dron.
Prohibited items: outside foods or drinks, pets, drone.
违禁物品:外面购买的食品或饮料、宠物、无人机
VIII- Kelakuan yang dilarang: memanjat pembinaan, pagar, penutupan, meja, bangku dan apa-apa infrastruktur lain Taman ini; merokok di dalam Taman ini; memasuki Taman ini tanpa tiket yang sah; membuang sampah merata-rata dan/atau gagal menjaga kebersihan Taman; memetik apa-apa bunga atau tumbuhan lain di Taman ini; mengambil gambar atau rakaman tanpa kebenaran Pihak Pengurusan untuk tujuan komersial dan ditunjuk dalam mana-mana media melainkan dengan kebenaran bertulis daripada Pihak Pengurusan.
Prohibited conducts: climbing constructions, fences, closures, tables, benches and any other infrastructure of the Park; smoke in the Park; entering the Park without a valid ticket; litter, dispose of refuse/rubbish or fail to maintain the cleanliness of the Park; plucking or removing any flowers or plantation in the Park; unauthorised taking photographs, filming, recordings for commercial purposes in any media, unless consented by the Management;
禁止的行为:攀爬建筑、围栏、遮挡物、桌子、长凳和公园的任何其他基础设施; 公园里吸烟;无有效票进入公园; 随地扔垃圾或未能保持公园的清洁;未经许可在公园内移走或采摘任何鲜花或种植物;未经管理层同意,否则不得在任何媒体上为商业目的拍摄、摄影或录像。
IX - Pihak Pengurusan menafikan sebarang tanggungjawab ke atas kerugian dan/atau kerosakan kepada kenderaan yang diletakkan di berdekatan atau di luar Taman ini.
The Management disclaims all responsibility from losses and/or damages to vehicles parked on, nearby or outside of the Park.
管理层不承担停泊在公园附近或外的车辆所面对的任何损失和/或损坏。
X - Tiada Pembatalan Tiket & Pemulangan Wang.
No Cancellation and Non-refundable
门票不可取消,也不可退款